At Design Solution, we are committed to providing exceptional service and maintaining long-term relationships with our clients. This Customer Policy outlines our approach to customer service, communication, satisfaction, feedback, and dispute resolution. By using our services, you agree to the practices outlined below.
We believe in putting our customers first. Our key principles include:
Transparency in communication and pricing
Timely delivery of services and projects
Responsiveness to all customer inquiries and support requests
Confidentiality and respect for your business information
We offer support via email, phone, and other designated communication channels.
Our standard support hours are [Insert Business Hours, Mon–Fri, 10 AM – 7 PM IST].
Urgent issues may be addressed outside business hours on a case-by-case basis.
Clients will be involved at key stages of the project lifecycle: planning, design, development, testing, and deployment.
Regular updates and milestones will be shared for transparency.
Feedback is essential and must be provided within agreed timeframes to avoid delays.
All services must be paid according to the agreed payment schedule.
Invoices must be cleared within the due date mentioned.
Delayed payments may result in halted services or delayed project delivery.
No refunds will be issued once a service is initiated unless otherwise agreed in writing.
All customer data is treated as strictly confidential.
We do not sell, rent, or share your information with third parties without consent.
Refer to our [Privacy Policy] for more details.
As a customer, you are responsible for:
Providing accurate and timely information and approvals
Cooperating throughout the project duration
Ensuring legal rights to any content, images, or data shared with us
Abiding by our Terms & Conditions and payment policies
We take quality seriously and ensure that all deliverables meet industry standards and client expectations. In case of any issue:
Clients must notify us within 7 working days of delivery
We will review and resolve issues promptly at no additional cost (if within scope)
Minor changes and revisions (within scope) are included in most packages
Major revisions or scope changes may require additional time and cost
All changes must be requested in writing via official communication channels
If a dispute arises:
We aim to resolve it amicably through open communication
If unresolved, both parties agree to mediation or legal resolution based on applicable jurisdiction
We reserve the right to update this Customer Policy at any time. Updates will be reflected on this page with the revised date mentioned above.
If you have any questions, feedback, or concerns, please reach out to us:
📧 Email: info@designsolutionhub.com
📞 Phone: +91 80768 13304
Your idea is safe with us
protected by a solid Non-Disclosure Agreement.
